Getting Started | Ordering | Paying | Shipping | Account Information | Store Policies | Customer Comments
Getting Started

What is Cinatrade?
Cinatrade lets small to medium size importers buy directly from Chinese manufacturers. Our expert team locates the best ready-to-export products at low factory prices. Then we offer these products on-line — directly to customers. Customers thus get a pricing usually available only for big importers. Customers can moreover purchase at a volume that makes sense for their needs.

What product range does Cinatrade offer?
There are many products available at Cinatrade. Products range from consumer electronics to general merchandise, premiums to DIY products. Visit our website at www.cinatrade.com.

I am looking for specific products but can't find them on your website.
We take customers' feedback very seriously. Tell us what products you are interested in but can't find on our website, and we will feedback your suggestions to our merchandising team to source for the products.

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Ordering

How do I purchase on Cinatrade?
For purchases with PayPal or Credit Card payment, please do so online via www.cinatrade.com. The following tips will help speed up your online buying process.

1. Adding Items To Cart

2. Checking Out

Do you have available inventory of all listed items on your website?
All products displayed on Cinatrade are available for immediate purchase. In some cases, however, inventory may be limited. If you do not see a previously-listed item in our website, please email Customer Service at service@cinatrade.com to find out when the item will become available or to place an advance order with us.

How do I find out if your products comply with my country's import requirements?
It is the buyer's responsibility to understand the import requirements and restrictions in his/her own country before committing to an order. Cinatrade cannot be responsible for items held by the recipient's Customs for whatever reason. Our Customer Services team is happy to answer any questions you may have regarding a product's specifications or certifications to help you decide whether the item is suitable for import into your country or not.

Are the items in your store RoHS-compliant?
Some are, some are not. We are now working with our suppliers to develop more products that are RoHS-compliant. Please check the item description to see whether a product is RoHS-compliant or not.

How can I view the status of my order?
Please log into our website. Click on Account History to display all your transaction history. If you need to view the details of your order, click on the date of the order.

How can I cancel my order?
If your order has not been processed, we can cancel your order and give you a full refund. Please contact service@cinatrade.com with your request. If your order has already been released to our warehouse for processing, we regret that we cannot accept the cancellation.

Does Cinatrade have a minimum or maximum order quantity?
We have no minimum order quantity for most products, and we have no maximum order quantity.

Do you offer discounts if purchase exceeds certain amount?
The prices of all products listed on Cinatrade are fixed. Currently we do not offer additional discounts for ordering multiple quantities of the same item.

Can I buy a sample for evaluation?
Yes. If you would like additional information on selected products to help with evaluation, please contact Customer Service for assistance.

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Paying

I finished my order but Paypal is not a payment option, why ?
Paypal is only allowed for orders of total amount less then 2000 USD. Paypal is also disabled for some countries. If you have made an order of less than 2000 USD and Paypal is not a choice in the final page of your ordering process, please contact us at service@cinatrade.com to know more.

Do you accept payment methods other than credit card and Paypal?
Yes. We also accept payment via bank transfer and telegraphic transfer (T/T), and by Western Union Post. Please report to the related questions in the FAQ, or contact Cinatrade Customer Service at service@cinatrade.com for more information.

I want to pay via bank transfer or Telegraphic Transfer (T/T). How do I place the order?
To do so, please do not complete the Paypal payment, but choose the alternative payment method button instead (situated at the bottom of the payment page). Please indicate your order number when you make the payment. It generally takes from 2 to 4 business days for the funds to be transfered to our bank. After we have received the payment in our account, we will release the order for shipping. The following is our bank information.

Beneficiary
Techain International Holdings Limited
Beneficiary address
Room 1005, Wing Yue Building 60-64, Des Voeux Road West, Sheung Wan, Hong Kong
Bank name
HSBC Hong Kong Des Voeux Road Central Branch
Swift code
HSBCHKHHHKH
Bank account
400-330700-838
Bank address
G/F China Insurance Group Building 141 Des Voeux Road, Central, Hong Kong

I want to pay via Western Union Post. What is Cinatrade's account information?
Cinatrade's WUP account is :

Beneficiary
Xin HUANG
First name
Xin
Last name
HUANG
Country
CHINA
Address
Room 714, TianChuang Building, #8 CaiHeFang Road, HaiDian District, 100080 BeiJing
Phone number
+86-10-62698175

I am not from the USA and it costs me to pay in US dollars. Can I pay in my normal currency ?
Indeed, you are allowed to pay us in the currency of your country if it is one of the following ones :

Euro (EUR)
United Kingdom Pounds (GBP)
Canada Dollars (CAD)
Australia Dollars (AUD)
New Zealand Dollars (NZD)
Switzerland Francs (CHF)
You can use the XE.com Currency Rate Monitor to have an up-to-date conversion.
For other currencies, you can aks us by sending an email at service@cinatrade.com.

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Shipping

How much does shipping cost?
If you wish to find out the shipping cost for one or more products to your location, please add the item(s) to your Shopping Cart. A shipping charge will appear based on air-courier shipment to the world. The system will indicate the actual shipping cost once you checkout and before you commit to the purchase. We work closely with our strategic partners FedEx Express and DHL Air Express to provide you best service. For air shipment and sea shipment: We will inform you the cost after we check it up with our logistics partners based on the order you submit. Generally, shipping to the UK and other Western European countries is slightly more expensive than to the U.S.A. And shipping to Australia and New Zealand is slightly less expensive than to the U.S.A.

Which kinds of shipping discounts do you offer?
We work together with logistic partners, FedEx and DHL, to provide our customers 38% to 52% off discounts for their shipping cost. The discounts may vary with different types of products and different destinations.

Does the shipping cost include local tax, import duties, and customs clearance cost?
The shipping cost does not cover any local taxes, import duties, or customs clearance costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information. The following links contain customs information for selected countries:

How much does shipping insurance cost and how can I purchase it for my order?
We use FedEx Express and/or DHL Air Express. If you would like to buy shipping insurance for your order, please pay an additional 2% of the product cost, whichever is higher. Please contact service@cinatrade.com with your order invoice number after you have placed your order to request for shipping insurance.

Which courier company do you use?
We use Fedex Express and DHL Air Express as our courier.

Do you offer alternate shipping methods?
Yes. Currently, FedEx and DHL Air Express is available for immediate calculation on our website. For sea shipment and air shipment, we will inform you the cost of the shipment based on your order information. We are also in the process of reviewing other delivery modes. Customers will be notified when other shipping methods become available.

Can you ship my order using my courier account?
This is not an available option as standard delivery procedure is to be applied to all orders.

When will the goods be delivered?
The goods will be shipped 6 to 8 business days after the payment has cleared. It will take another 2 to 4 business days for delivery. A Shipping Confirmation e-mail will be sent to you advising your Airwaybill number once your shipment has been dispatched. There are some rare instances where shipments will be held at Customs and this may prolong the delivery time. Please note that this is beyond our control.

Which countries do you ship to?
We ship to all countries. If for whatever reason we cannot ship to your location, our Customer Service representative will contact you.

Do you ship to P.O. Box Addresses?
No. Our shipping carrier does not ship to P.O. Box addresses.

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Account Information

Do I need to be a registered member to buy from your website?
You do not need to register your information on our site until you decide to buy from us.

How do I register on your website?
From our website, click "Register Now" to enter the registration page. Follow the instructions to register.

Can you send me my lost password?
For security reasons, the password is encrypted. Therefore, we are unable to disclose this information. Please obtain a new password at our website. Enter your name and email address. Then click the "Submit" button. A new auto-generated password will be sent to you via email shortly. You can then login using your login name and new auto-generated password. As the password is case sensitive, you may want to cut and paste it from the original email. Remember to delete any additional spaces.

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Store Policies

What product warranty does Cinatrade offer?
Customers may return products to us within 15 days of receipt if products are defective. Please contact Cinatrade Customer Service department at: service@cinatrade.com with details of the problem and to get a Returned Authorization Number (RMA) before returning the items back to us.

What are your Terms & Conditions (e.g., concerning shipment, payment, returns, etc)?
Please visit our Policies Page.

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Customer Comments

How do customers comment on Cinatrade?
I have got my PMPs and they are perfect. I am very delighted to see your website because this is really a good channel for me to have access to many suppliers, to have more choices. Your shipping discount is great also. The cost is lower than my expectation.
   --Juan, Argentina
Thanks a lot for your quick order fulfillment (R51015623199). It is really fast, only 4 day. I paid much less tax as well.
   --Joanne, USA
Thank you for your Dropshipping service! I save great deal of time. The products was sent to my customers three days earlier than if I reshipped them. Your services please not only me but also my customers.
   --Andrew, Austria
Dear Cinatrade team, I am satisfied with fast shipment and the cost, it is almost just half price that I had before from other companies.
   --Carl, Canada
The DVDs have perfect quality in both sound and picture. My customers are happy with that. Many thanks!
   --Jeffery, UK
Hello Daisy, Thank you very much for your time to help me get everything done. It is very helpful to me to sell them on ebay and some other websites. Hope we can keep long term cooperation.
   --Stanley, USA
I am pretty happy that you help in products price so that I paid less tax. I will order the same product next week. Thanks!
   --Luis, Brazil
Got my product today. It as fast as usual, and flawless. Thanks for your services and kind assistance!
   -- Wim, Belgium
The DIY products are good. I can benefit from them a lot!
   --David, Germany
I do appreciate your services. Many thx!
   -- Paula, Australia
I am pleased to have a reliable partner to buy from China. God, this is the service I want, quick, low price and safe.
   -- Elize, Netherlands
Great job you've been doing! Your superb customer service save me a lot of time!
   -- Alex, France
Ein tolles Gerät für einen guten Preis, sehr guter Handelspartner, schnell und spitzen Qualität !
   -- Friedrich, Germany
Al principio no le creí, pero se debe reconocer que vuestra compañía es altamente eficaz y eficiente. Ha sido un placer que ciertamente voy a renovar.
   -- Catalina, Spain
Preciso e affidabile, non potrebbe sperare di cominciare meglio. Consigliato.
   -- Ettore, Italia
Des bons points à tous les niveaux, spécialement au niveau relationnel. Une vraie source pour contenter mes clients.
   -- Rachid, France

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